Exhibit B: Service Scope - Technical Concierge
1. Service Overview
The Technical Concierge is a premium, white-glove managed service providing active architecture, data sovereignty, and priority support. This tier is designed for individuals requiring high-availability systems and personalized technical oversight.
2. Core Deliverables
|
Feature |
Technical Specification |
|
Full Safety Net Stack |
Includes all features of the Household Safety Net (SentinelOne, NextDNS, Patching). |
|
Data Sovereignty |
Provision and management of the GWT Vault (500GB encrypted off-site backup). |
|
Priority Support |
Includes one (1) hour of dedicated "Architect Consultation" or remote labor per month. |
|
Mission Response |
Priority queueing with same-day mission response for critical outages. |
3. Specialized Terms
-
Data Recovery: GWT will assist in data restoration efforts using GWT Vault backups. GWT does not guarantee 100% recovery in cases of catastrophic physical drive destruction.
-
Additional Labor: Beyond the included 1 hour, additional labor is billed at a discounted Concierge rate ($85/hr).
4. Compliance & Privacy
GWT maintains strict confidentiality regarding client data accessed during backup audits or support sessions. Remote access tools will be used exclusively for authorized support missions and maintenance.
5. Client Authorization
Client authorizes GWT to manage data backup flows, install management agents, and maintain priority remote access for the purpose of high-availability system maintenance.
Hardened by Design. Managed with Discipline.
